This policy explains how refunds, cancellations, and changes work when you book train travel through amtrakglobal.com. Our platform is owned and operated by TravelTangy Inc., an independent travel services company. We help customers research and book train travel, including routes operated by Amtrak. We are not affiliated with Amtrak, but we follow the fare rules and policies set by the rail operators.
If you have a question about your booking, you can always reach us at:
Phone:(877) 545-5818
Email:contact@amtrakcare.com
How Cancellations Work
Every train ticket comes with its own fare rules. These rules decide whether your ticket can be canceled, changed, or refunded. Some tickets are flexible. Others are completely non-refundable once booked.
When you request a cancellation, we follow the rules of the rail provider associated with your ticket.
Typical scenarios you may see:
- Flexible faresusually allow full or partial refunds before departure.
- Value or restricted fares may allow changes but no refund
- Saver- or promo-type fares are often non-refundable and cannot be canceled after purchase.
- Sleeper and premium accommodations accommodations have stricter rules and often include non-refundable deposits.
We’ll always explain the specific policy for your ticket when you book
How Refunds Work
If your fare class allows a refund, we’ll process it as soon as we receive your request. Refunds are issued back to the original form of payment.
Keep in mind:
Refund timing varies based on the rail operator’s processing time and your bank’s timeline
Service fees charged by TravelTangy Inc. are not refundable unless required by law.
If the rail operator deducts any cancellation penalty, that amount will be reflected in your final refund
Changes and Modifications
If you need to change your travel date, time, or route, we’ll help you make the adjustment when the fare rules allow it.
Common change conditions:
Some fares allow free changes before departure.
Others may require paying a fare difference or a change fee.
Non-refundable fares may allow changes only within specific limits.
We’ll explain all costs before confirming the change
Missed Trains or Late Arrivals
If you miss your scheduled train, rail operators normally treat it as a used or forfeited ticket. In most cases:
- No refund is available.
- Rebooking will require purchasing a new ticket.
Rail Operator Disruptions
If your train is cancelled or significantly delayed by the rail operator:
- You may qualify for a refund, credit, or rebooking option depending on the operator’s policy.
- We will help communicate your options and submit any required documentation.
- Each operator sets its own guidelines for weather issues, equipment problems, or service interruptions.
Service Fees from TravelTangy Inc.
Because we operate independently and provide booking assistance, customer support, and processing services, our company may charge service fees
These fees:
- Are disclosed during booking
- Cover administrative work
- Are non-refundable, unless otherwise stated
Requesting a Refund or Cancellation
You can submit a request anytime through:
- Email: contact@amtrakcare.com
- Phone: (877) 545-5818
Please include your booking number, passenger name, and reason for the request. The more details you provide, the faster we can help.
Processing Time
Most requests are reviewed within 24–48 hours. Refunds may take 5–10 business days to appear, depending on the rail operator and your bank.
Final Notes
Train bookings are governed by the rules of the rail operator. We do not override those rules, but we do help you understand them clearly and manage the process from start to finish.
If you’re unsure about your fare type or cancellation conditions, reach out before you book. We’re here to make train travel planning easier.